TEARMS & CONDITIONS

Countries of destination | Languages | Currency
Our offers are exclusively for customers in the European Union. Customers from other countries are invited to contact us for separate negotiations.
The contract languages are German and English.
All our orders will be charged in Euro.

Prices and shipping costs
The price shown on the website is the total price including taxes but not including the shipping costs. Information about the shipping costs is available in the schedule of delivery at the end of “TERMS & CONDITIONS”. In case of a delivery to a country outside the European Union the customer will have to pay all the expenses of the export or import such as customs and excise dues.

Forms of payment
We accept the following terms of payment when ordered via our webshop:
PayPal
credit card payments via PayPal or Stripe
bank transfer

When ordered via E-Mail we accept the following terms of payment:
bank transfer
PayPal

Due date | advance payment
If no other method of payment is agreed, the customer commits himself to fully pay the purchase price and the shipping costs in advance. The delivery will be made after receipt of the payment, if not otherwise agreed.

Conclusion of contract | Correction options
The customers order is an offer. A treaty is achieved as soon as we accept this offer. In this case the customer will be informed in an email.
An order is only possible if all mandatory fields of the order form (marked with a *) are completed. If details are missing or if there are other reasons why we cannot fulfil the purchase order, the customer receives an error message. Before the binding confirmation of the order the customer will be offered the possibility to correct the order. Detailed information on this is given during the ordering process. A soon as the ordering process is completed, the customer is informed in an info window saying “your order is completed and has been successfully dispatched”. This automatic confirmation of the order does not constitute any acceptance of the offer. We then check the order and in case we can accept it, we confirm the order in an email and the contract is appointed.

Storage of the treaty
The treaty is stored by us but is not available for the customer in the online shop. After we have accepted the treaty we will send it to the customer in an email.

Binding nature of the customer ́s offer
The customer is bound by his offer for two days after we have received it. This has no influence on the customer ́s right of withdrawal. When we receive an order, we will inform the customer immediately by sending a receipt confirmation in an email.

Reference to the statutory warranty
The terms of the statutory warranty apply. The warranty period for movables is two years and begins with the takeover of the goods (§ 4 Abs 1 Z 12 FAGG).

Customer service | complains
Any complains can be claimed at the contacts listed in our imprint, preferred directly to jens@tiepot.com, Tel. +43 699 12413382. In case we cannot achieve a settlement we recommend to contact the European online dispute resolution platform http://ec.europa.eu/odr.

Default of acceptance
If the customer causes a default of reception we are entitled to insist on the performance of the contract.

Delivery period
If not agreed otherwise we transfer the order to the appointed delivery service within three workdays after the confirmation of the contract and we choose the lowest rate offered by the service. In case of advance-payment the delivery period starts when the payment has reached our bank account. The statutory delivery time is max. 30 days from date of the order (§7a Consumer protection law).

Retention of title
The goods remain our property until they have been paid completely. In case of a default of payment we are entitled to lay claim to our rights of the retention of title. This does not mean that we cancel the purchase contract except we explicitly declare this.

Schedule of delivery: siehe shipping costs